Support

Stuck with one of our apps? Most answers are below. If not, send a request and we'll reply by email, usually within a day or two.

Quick answers

Where's my product code?

It's in your purchase email. You often don't need it: in the app, choose Sign in and approve it with your Sixth Day Studios account. Your apps shows the last 4 characters of each code so you can tell them apart.

"This licence is already on 3 PCs"

Remove a PC you no longer use on Your apps (under Your licences), or choose Deactivate this PC in the app on the old PC. Then activate again.

Does it work offline?

Yes. A licence checks in online at most once a day and keeps working for 60 days between checks.

I didn't get the "confirm your email" message

Check your junk folder first. To get a fresh link, sign in with your email and password and we'll send a new one.

Can I get a refund?

Yes, if an app has a fault or doesn't do what we said, and whenever the Australian Consumer Law gives you one. See our terms, then send a request below with the topic "Billing or refund".

Send a support request

Or email support@sixthdaystudios.com. Never send your full product code or password.